FAQ

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Frequently Asked Questions by Customers

We understand that screen printing might seem intimidating. Don’t worry, we’re here to support you every step of the way.

Feel free to reach out, and we’ll provide the assistance you need.

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faq

Understanding Screen Printing

Screen printing is a technique where a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil. It’s often used for t-shirts and posters, but it can be applied to a range of materials.

Screen printing offers vibrant colors even on darker fabrics, durability, and cost-effectiveness for large quantities. It differs from methods like digital printing that is better for small quantities and detailed designs.  We can help you with either method, depending on what’s best for your order.

Manual screen printing allows for more hands-on control and adjustments on-the-go. Automatic screen printing uses machinery for precision and speed, suitable for large-volume orders.  Guess what?  We do both!

Plastisol inks are PVC-based, durable, and give a bright, vibrant finish. They sit on top of the fabric. Water-based inks are eco-friendlier and penetrate the fabric for a softer feel but may not be as vibrant as plastisol.  Plastisol is more versatile for more fabric types.

Discharge screen printing uses a bleach-like agent to remove the shirt’s dye before depositing ink, resulting in a softer feel. Traditional screen printing, typically with plastisol ink, sits on top of the fabric.  Note that only 100% cotton can be consistently discharged.  Other fabrics may give undesired results.

Custom colors in screen printing are achieved through ink mixing to match desired shades, often following Pantone Matching System. Special inks like metallic, glow-in-the-dark, or fluorescent can also be used for custom effects.  Special inks can be used for an extra fee.

Design and Artwork

Ensure your artwork is high resolution (300dpi minimum).  We accept various file formats, including AI, EPS, PDF, PSD, and high-resolution JPEG or PNG. Vector files (AI, EPS) are preferred for the best quality.

You can easily upload your artwork HERE.

For best results, design in the actual print size, convert all text to outlines, and ensure graphics are in vector format. For multi-color designs, separate each color into a different layer.

Screen printing cannot replicate gradient colors or extremely detailed graphics as effectively as digital printing. Also, the number of colors in a design can affect the cost and complexity of the process.

We respect copyright laws. You must own the copyright or have appropriate permissions for any images used in your design.

Screen printing can print gradients and halftones by using a process called halftone printing. This technique converts different tones into small dots of varying densities. Photographs can also be printed, though they may lose some detail.

We offer design consultation services to assist in the creation of your artwork. Our team can help refine existing designs or brainstorm new ideas to bring your vision to life.

Standard print locations are full front or back, left or right chest, and sleeve prints. However, we can print in non-traditional locations like collar or hem, if you desire. We’ll guide you in finalizing placement for best results.

Order and Delivery

We accept all sizes of orders, from small runs to high-volume bulk orders. We will work with you to fulfill your specific needs.

Our typical turnaround time is around two weeks from approval of artwork. Rush services are available at an additional cost for urgent orders.

We can provide mockups of your final design on the selected garments.  To make a printed sample requires a full set up – get ahold of us to learn more.

Changes can be made before the production process begins. Once production has started, changes may not be possible or may incur additional costs.

We offer both shipping and local pickup options. Once your order has shipped, we’ll provide a tracking number so you can follow your order’s progress.

Yes, you can reorder a previous design with changes. Please note that changes may affect the price and production time.

Yes, we can provide blank garment samples for review to ensure you are happy with the quality and fit before committing to a full order.

Quality & Durability

Screen printing is known for its durability. When cared for properly, the design can last for many years and withstand numerous washes.

We utilize the Pantone Matching System to ensure consistent color across all items in your order. We also conduct rigorous quality checks to maintain high standards.

We provide comprehensive proofs for approval prior to printing and involve you in every step of the process to avoid errors. We recommend double-checking your artwork and order details before approval.

We can attempt to match an existing screen printed design. Please provide a physical sample for us to reference. Note that exact matches may not always be possible due to varying techniques and materials.

We can handle a range of complexities in screen print designs. For intricate designs, we recommend consulting with our team to ensure the best possible outcome.

To prolong the lifespan of your screen printed garments, we recommend turning them inside out before washing, using cold water, and avoiding high heat when drying. Ironing should be done inside out, avoiding direct contact with the printed design.

Product and Printing Details

We can screen print on a variety of materials including cotton, polyester, blends, and some types of nylon. Each material may interact differently with different inks.

Our standard maximum print size is typically 14″ x 15″. However, we also offer jumbo screen printing for larger designs. If you need help finding the right print size, reach out to us!

We can handle designs with multiple colors. Each color requires a separate screen, so it may increase the cost.

Yes, we offer printing on both sides of a garment. We can also print on sleeves, collars, and other non-traditional locations depending on the garment.

Printing over seams, pockets, or zippers can be challenging due to uneven surfaces, but it’s possible. We recommend discussing your specific needs with our team for best results.

You can mix and match garment sizes and colors within an order as long as the design remains the same. Price may vary depending on garment type and color. Please be aware that not every ink color or design works on all shirt colors.  Ask us for a mockup to see how it would look.

Yes, we can screen print on a variety of items beyond apparel, such as hats, bags, and certain promotional items. Some types work better with a Digital Imprint and traditional screen printing.  Ask us to find out more.

We can print on performance materials and dark-colored garments. Special considerations, such as underbasing for dark fabrics or using specific inks for synthetic materials, may apply.

Pricing and Payment FAQ

Prices are based on a number of factors including order quantity, number of colors in the design, and garment type. Contact us for a specific quote.

Reach out to us to get started!

We accept all major credit cards, bank transfers, and checks. Full payment is required before production begins unless otherwise arranged.

We offer volume discounts for larger orders. The more units you order, the lower the cost per unit.

We provide special discounts for non-profit organizations and schools. Please contact us to discuss this further.

We occasionally offer seasonal or promotional discounts. Follow us on social media or subscribe to our newsletter for updates.

Shipping costs depend on the size, weight, and destination of your order. We can provide an estimate before you place an order.

We strive for perfection, but if there’s a problem with your order due to a mistake on our part, we’ll replace the affected items or work with you to find a resolution.

 

Industry standards allows for a 1/4″ placement  and a 5% color match tolerance.

Additional Services

Our team can assist you in determining the best screen printing method for your project based on your design, desired outcome, and budget.

We’ll advise on the best garment type for your project based on factors like intended use, budget, and design requirements.

We offer Pantone color matching to ensure accurate color reproduction. We can also create custom ink colors to meet your specific needs. Contact us to discuss your project’s requirements.

Yes, we provide embroidery services. This can be a great option for hats, polo shirts, or adding a high-end look to your garments.

We offer screen printing on a variety of items, including tote bags, towels, and blankets. Contact us to discuss the specifics of your project.

We can create custom labels or tags for your garments to add a professional touch and elevate your brand.  Either sewn and printed labels are offered.

Our team is here to assist with design consultations and pre-production services to ensure your project goes smoothly from start to finish.

We offer print-on-demand and drop-shipping services for businesses that want to offer custom products without the need to manage inventory.

Policies & Assurance

If there’s a problem with your order due to a mistake on our part, we’ll replace the affected items or offer a refund. Please note that customized items can’t be returned if you change your mind.

Yes, you can resell products screen printed by us. We work with a number of businesses that sell our printed items, from small online shops to larger retail outlets.

We are committed to protecting the privacy and security of our customers. We adhere to strict data protection policies and do not share your information with third parties.

 

Read more in our Privacy Policy page.

Our facilities and processes comply with industry standards to ensure high-quality and safe products.

Check Our Product Selection

From t-shirts, to longsleeves, hoodies, and fleece of all kinds.  We are sure to source the perfect item to imprint for your company or event.  Need help?  Reach out to us.

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